If you are pregnant or recovering from illness or injury, please tell us when reserving at the reservation center and when checking in at the counter. (TEL: 099-225-1551)

Depending on weather and sea conditions on the day of boarding, or your physical condition, you may not be able to board.

There are no doctors, nurses, or medical facilities on board. Some legs are long until the next port of call, and you cannot disembark for illness or other reasons. Thank you for your understanding.

Pregnant customers are asked to fill out a consent form at the ticket counter during boarding procedures. Please inform the counter staff.

Recovering customers may be asked to submit a doctor's certificate or arrange a caregiver. If boarding by care vehicle or stretcher, please contact the reservation center in advance.

Boarding and alighting assistance

To ensure safe and smooth boarding and alighting for customers with disabilities, we provide assistance by boarding/alighting vehicles (waiting area ↔ onboard). (Kagoshima New Port Terminal has a boarding bridge, so this assistance is not provided there.)

Please understand the following before making an advance reservation.
・Capacity is limited; please do not use this service only because you have a lot of luggage.
・When many customers need assistance, companions may not be able to ride in the assistance vehicle (except when our staff deem a companion necessary).
・Please complete procedures by 1 hour before departure (we may not be able to help immediately before sailing).

Advance reservation

Customers who need boarding or alighting assistance should call the reservation center by the day before.
Please also tell us if you use a wheelchair or similar.

Care welfare vehicle (ramp type) introduced
as boarding/alighting assistance

Marix Line provides a ramp-equipped care welfare vehicle as boarding/alighting assistance so you can board while remaining in a wheelchair. To use it, please call the reservation center at least 2 days before boarding.
*Unavailable without a reservation.

Boarding reservation
(advance phone reservation and counter reservation)

For customers using a wheelchair, we will confirm whether it is electric or manual, the size, and whether a companion will ride with you.
Because this route involves long voyages, we recommend boarding with a companion for a safer, more comfortable trip. We prepare a care welfare vehicle you can use while remaining in your wheelchair; if you arrange your own care taxi etc., please tell us.
(Depending on the port or situation, a regular passenger car may be used for assistance instead of the care welfare vehicle.)

At boarding check-in
(boarding counter)

If you will board with boarding/alighting assistance or a care taxi, please tell the counter staff.

Boarding and alighting by assistance vehicle

• When boarding We will guide you into the assistance vehicle at the passenger waiting area parking spot.
  After riding to the onboard vehicle embarkation area, we will guide you by elevator to the onboard information desk.
• When alighting We will meet you at the onboard information desk and guide you by elevator to the onboard vehicle embarkation area.
  After you board the assistance vehicle, we will take you to the passenger waiting area parking spot.

Boarding and alighting when riding in a care taxi or manned vehicle

When boarding or alighting, after safety checks we will tell the care taxi or manned-vehicle driver when to enter the ship.
We will guide you on the boarding/alighting route and timing to keep things safe.